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Customer Support
Customer Support Page
Rapidxams presents and sells a qualitative product line via our favorable supplier relationships. Our product satisfaction guarantee is mentioned to the right on this page. Feel free to contact us toll free M-Th from 9a.m. to 3:30p.m. c.s.t. @ 877.747.TEST for any questions about any of our product lines.
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Our Return Policy
We will accept any product in its original package for up to 15 days from the date of shipment. Before returning any product, you will need to call for an RMA number. We charge a 20% restocking fee for all returned orders. Returns must be in brand new, mint condition, in the original, undamaged manufacturer's packaging including all packaging materials, such as product & inserts. Acceptance of return of special order items is conditional based on the terms of return of the item's manufacturer or supplier. If damage occurred during transit, please do not dispose of the packaging. Contact the carrier for inspection and file a claim with the carrier. When returning items, they must be sent freight prepaid. Returns sent C.O.D. or "shipping charges collect" will be refused. Credit will be given only for items that we receive and inspect. To avoid any complications, be sure that you insure your return shipment. Returns dept.

Privacy Policy
PRIVACY INFORMATION: All orders are shipped in strict confidence. RXMS values our customer's privacy. We will not release, sell or transmit in any way our customer's personal information such as postal or shipping addresses, telephone numbers or email addresses to any third party, mailing list, direct marketing company, or individual. The information on websites owned by Rapidxams is not meant to take the place of medical or legal advise and should not be interpreted as such. If you or someone you know has a substance abuse problem you should contact a rehabilitation counselor or other capable medical professional in the field of substance abuse. All Clinical and Product information on drug or alcohol testing kits is provided for educational purposes and not as a medical or professional service. Person(s) who are not medical professionals should have clinical information reviewed and interpreted or applied by an appropriate health professional. Material presented on this Website is the copyright of Rapidxams P.O. Box 4152, Fort Smith, AR 72914 USA | TEL.479.782.TEST| FAX. 479.573.0888

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Ordering Questions
If you have special questions about ordering, please give us a call. Our office hours are Monday through Friday, 9:00am -3:30pm CST. 877.747.TEST Click here to email us an Order

Our Guarantee:
30 Day Guarantee!
Satisfaction Guarantee
Your personal satisfaction is important to us. That is why we stand by a 30 Day Satisfaction Guarantee on on any products on our website. If a item is defective or undesirable for any reason accept neglect or abuse, you may ask for a refund or an exchange. This is our WAREHOUSE guarantee. Many products carry a guarantee of workmanship, with product satisfaction, covered by the vendor that originated the product. All of our suppliers stand behind their products with a standard satisfaction guarantee of product performance and workmanship as mentioned above.

Quality Drug Testing Devices By Acon, Drugcheck, Oratect, Noble Medical, Acon rapid diagnostic drug test kits/screens/cups...secure server with SSL encryption 128 bit.

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